Terms of Service

Last Updated: January 2026

Welcome to R&M Bindery, LLC. By engaging our services, you (“Client”) agree to abide by the following Terms of Service (“Agreement”). These terms govern all business transactions, services, and interactions with R&M Bindery, LLC (“Company,” “we,” “us,” or “our”).

The services provided by R&M Bindery LLC are intended solely for commercial, business, trade, and professional use. These services are not intended for personal, household, or consumer purposes, and no consumer protections or consumer warranty standards shall apply.

If you do not agree to these terms, do not use our services.

1. Scope of Service

  • R&M Bindery provides post-press finishing, bindery, and other related services to printed materials.
  • The Client is responsible for ensuring that the printed product they provide is in a condition suitable for finishing.
  • While we strive for the highest quality in all our services, variations may occur due to differences in materials supplied, inherent process limitations, and client specifications. Exact replication of previous orders or sample finishes cannot be guaranteed.

2. Estimate Validity, Quotes, Pricing, and Payment Terms

  • Estimates are valid for 30 days from the date of issue. Prices and terms may be adjusted after this period.
  • All quotes are non-binding estimates and subject to revision based on final job specifications and material conditions.
  • The Client is solely responsible for ensuring the accuracy of the estimate's description before approval. Any discrepancies or specification changes may result in price adjustments.
  • For new clients, we may require a 50% deposit upfront, with the remaining balance due before the finished product leaves our facility.
  • Net billing terms may be available upon request for returning clients, subject to R&M Bindery's discretion.
  • Late payments may result in delayed production timelines and/or additional fees.
  • Rush orders incur additional fees, however expedited timelines cannot be guaranteed.
  • Invoices are dated to the first delivery date, not adjusted for delays, phased fulfillment, or partial orders unless mutually agreed in writing.
  • Requests for changes or modifications must be submitted in writing via email to sales@rmbindery.com and be accepted by R&M Bindery in writing. Otherwise, R&M Bindery is not responsible for implementing requested changes or modifications. Verbal modifications will not be honored.

3. Cancellations, Refunds, Claims and Liabilities

  • Cancellations:
    • Orders may be canceled before production begins without penalty.
    • Cancellations after production has begun are subject to a cancellation fee of up to 30%, at R&M Bindery's discretion.
  • Refunds:
    • Refunds are issued ONLY for errors caused by R&M Bindery.
    • Clients will only receive a refund for the amount they have already paid—no additional compensation will be provided.
  • Proofing Disclaimer:
    • If the Client declines to request a hard-copy proof, R&M Bindery is not liable for any quality issues.
    • The Client assumes full responsibility for errors that could have been identified during the proofing process.
  • Chargebacks:
    • Client agrees that initiating a chargeback or payment reversal against R&M Bindery LLC without first attempting to resolve the issue directly with us constitutes a breach of this Agreement.
    • If a chargeback is filed for a completed job, R&M Bindery LLC reserves the right to dispute the chargeback to the fullest extent and may, at its sole discretion, terminate the Client's account and refuse future services.
    • In the event of an invalid chargeback, the Client shall be responsible for all associated fees, collection costs, or legal expenses incurred by R&M Bindery LLC. By engaging in business with us, the Client acknowledges that chargebacks are not a substitute for proper dispute resolution and agrees to resolve any concerns directly with R&M Bindery LLC before initiating a chargeback with their financial institution.
  • Claims and Notice Requirements:
    • All claims for defects, shortages, nonconformities, service issues, or other disputes arising from the services provided by R&M Bindery LLC must be submitted in writing within thirty (30) calendar days of delivery, pickup, or completion of services, whichever occurs first. Failure to submit a claim within this period constitutes a waiver of such claim.

4. Overage/Underage Policy

As is standard in the industry, R&M Bindery follows a 10% overage/underage policy:

  • The final quantity shipped may be within 10% over or under the ordered quantity.
  • A 5% surcharge applies for exact quantity requests.

5. Condition of Client-Supplied Printed Materials

  • R&M Bindery is not responsible for damages to printed materials that occur before, during, or after the finishing process.
  • Clients acknowledge that printed products may arrive already damaged or may become damaged and unusable during the finishing process.
  • Inspection & Notification:
    • We will inspect incoming materials and notify the Client within five (5) business days if they are unsuitable for finishing.
    • If issues arise after production begins, the Client must decide whether to:
      • Retrieve the unfinished materials at their own expense, OR
      • Authorize R&M Bindery to dispose of the materials.
  • Overage Disposal:
    • Any remaining unfinished materials will be disposed of after the finished product leaves our facility, unless:
    • The Client requests in writing via email (before approving their estimate) that any unfinished overages be delivered along with the final finished product.

6. Turnaround Times & Rush Orders

  • Turnaround times are estimates and are not guaranteed.
  • Rush orders incur additional fees, but delivery deadlines are not guaranteed.
  • R&M Bindery is not liable for production delays caused by machine breakdowns, supplier issues, or unforeseen circumstances.

7. Shipping, Delivery & Risk of Loss

  • Risk of loss transfers to the Client upon the earliest of the following: (a) pickup of materials or finished goods by the Client or the Client's representative; (b) release of finished goods to any third-party carrier, courier, delivery service, or mailing provider, including those arranged by R&M Bindery LLC; or (c) completion of delivery by R&M Bindery LLC to the delivery location designated by the Client.
  • Once risk of loss has transferred, R&M Bindery LLC shall not be responsible for any loss, damage, theft, delay, misdelivery, or destruction of materials or finished goods occurring during or after transit or delivery. Third-party carriers and couriers are independent providers and not employees or agents of R&M Bindery LLC. Any shipping or delivery-related claims must be filed directly with the carrier by the Client.

8. Third-Party Deliveries, Pickups & Loading Responsibility

R&M Bindery's facility includes a gated courtyard with an outdoor loading bay door that provides access into the warehouse for deliveries and pickups. The courtyard may have variations in surface grade and steepness depending on how far into the courtyard a vehicle is able to drive.

It is the sole responsibility of the Client and its vendors, drivers, or contractors to determine whether delivery or pickup at the facility is manageable and safe given their equipment, vehicle, and capabilities. R&M Bindery makes no guarantee that all vehicles or vendors will be able to access the courtyard or loading bay without limitation.

R&M Bindery does not employ or contract delivery drivers or third-party vendors engaged by the Client. The Client is solely responsible for ensuring that all third-party vendors, drivers, or contractors engaged to deliver materials to or pick up materials from R&M Bindery maintain their own workers' compensation and liability insurance.

R&M Bindery's staff, officers, founders, advisors, contractors, and vendors will not load or unload materials on behalf of the Client or its third-party vendors. All loading and unloading activities must be coordinated solely by the Client and its vendors. If R&M Bindery or its staff, officers, founders, advisors, contractors, or vendors provide any verbal guidance, assistance, or physical help with deliveries, pickups, or unloading, such assistance is voluntary, provided only as a courtesy, and not guaranteed. Under no circumstances shall such assistance be deemed to create liability or responsibility for R&M Bindery.

9. Limitation of Liability & Force Majeure

  • R&M Bindery is not liable for any indirect, incidental, or consequential damages, including but not limited to:
    • Loss of profits, missed deadlines, or reputational harm due to production delays.
    • Damage to client-supplied materials occurring before, during, or after the finishing process.
  • Force Majeure:
    • R&M Bindery is not liable for delays or failure to perform due to events beyond our control, including but not limited to:
      • Natural disasters, power outages, labor strikes, transportation delays, supply shortages, pandemics, public health emergencies, supply chain disruptions, or government regulations.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless R&M Bindery LLC, and its officers, employees, founders, advisors, contractors, agents, and affiliates (collectively, the “Indemnified Parties”), from and against any and all claims, demands, actions, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • (a) the Client's use of R&M Bindery LLC's services;
  • (b) errors, defects, deficiencies, or conditions in materials, files, data, specifications, or instructions supplied by or on behalf of the Client;
  • (c) any third-party claims arising from or related to the Client's products, services, content, or distribution of finished goods;
  • (d) the acts or omissions of third-party vendors, carriers, couriers, drivers, delivery personnel, or contractors engaged by or on behalf of the Client for pickup, transportation, or delivery of materials or finished goods; or
  • (e) any chargebacks, payment disputes, or breach of these Terms of Service by the Client.

This indemnification obligation applies to all causes of action, whether based in contract, tort (including negligence), strict liability, statute, or otherwise, and shall survive completion of services, delivery of goods, and termination of this Agreement.

Notwithstanding the foregoing, the Client's indemnification obligations shall not apply to the extent a claim arises directly from R&M Bindery LLC's gross negligence or willful misconduct.

11. Disclaimer of Implied Warranties

  • R&M Bindery LLC provides all services on an “as is” and “as available” basis. To the fullest extent permitted under the Uniform Commercial Code and applicable law, R&M Bindery LLC disclaims all express and implied warranties, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. R&M Bindery LLC does not warrant that the services will meet the Client's specific requirements or expectations.
  • R&M Bindery warrants only that the work will conform to the description contained in the estimate.
  • Our maximum liability, whether by negligence, contract, or otherwise, will not exceed the amount invoiced and paid for by the client for the disputed work.
  • Under no circumstances will R&M Bindery be liable for specific or individual damages.
  • R&M Bindery is also not liable for indirect, incidental, or consequential damages
  • The limitations set forth in this Section apply to all claims arising under or related to these Terms, including those described elsewhere in this Agreement..

12. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of the State of Nevada.
  • Any disputes shall be resolved through binding arbitration in Nevada, rather than litigation in court.
  • Clients waive the right to class-action lawsuits against R&M Bindery.

13. No Waiver

  • Failure to enforce any term does not waive our right to enforce it later.

14. Severability

  • If any provision is found unenforceable, the rest of the Agreement remains in effect.

15. Acceptance of Terms

  • The Client acknowledges and agrees that these Terms of Service modify and supersede default provisions of the Uniform Commercial Code as permitted by law.
  • By conducting business with R&M Bindery, the Client acknowledges, agrees to, and accepts all terms stated herein.
  • These Terms of Service may be updated from time to time. The version in effect at the time services are ordered or performed shall govern the transaction unless otherwise agreed in writing.

Contact Information

R&M Bindery LLC

Email: support@rmbindery.com

Phone: (702) 483 - 5272

Address: 6041 McLeod Dr, Las Vegas, NV 89120